Editors may have a support bundle download action. Such a package helps to collect technical data for analysis without manually copying many fragments.
When to use
Use the support bundle if the problem needs to be escalated to a developer or support with profile context.
Setting procedure
- Open the problematic profile or editor.
- Find the Download support bundle action if available.
- Download the package after reproducing the error or failed preview.
- Submit the package to support along with a description of the expected result.
- Specify the profile ID, source and start time.
What to check
- The package was downloaded after the actual error, and not before it.
- The problem description contains a specific expected result.
- Access secrets are not included in the message text.
Notes
- The support bundle is not needed for every error, but is useful for complex rules and large sources.
- If the data contains sensitive information, coordinate the transfer method with support.