Describe the task and attach a small sample when it is safe to share it. We will suggest the shortest setup path.
Eofferix support
Email support for imports, conversion profiles, unified catalogs and scheduled data processing workflows.
What we help with
01
Imports and formats
XML, JSON, CSV, XLS, XLSX, YML, 1C exports and supplier-specific structures.
02
Processing profiles
Field mapping, cleanup rules, filters, grouping, values and output profiles.
03
Regular operations
Schedules, run history, result checks, errors and delivery of prepared files.
What to include
- source format and target format
- one small sample file or a fragment
- expected result or field list
- account email, project or profile name if it already exists
Where to start
Documentation
For setup questions and product behavior.
Email
For file-specific issues, errors and scenario planning.
Account
For saved profiles, billing, team access and production runs.
For urgent production issues, put “production” in the subject and include the run time, source name and expected delivery.