Cancellation and Refund Terms

Publication date: May 24, 2026

This translation is provided for convenience. If there is any discrepancy, the Russian version of the document prevails.

These terms apply to paid Eofferix services: plans, additional options, computing load limit top-ups, additional storage and individual server resources.

1. General principle

Eofferix provides access to a cloud SaaS service, server resources, storage and data processing functions.

Because services are provided remotely and may be activated immediately after payment, a refund is calculated based on the part already provided, resources used and actual expenses incurred by the Provider.

2. When a refund is possible

The User may request a refund if:

• the order was paid but the service was not activated;
• payment was made by mistake or duplicated;
• the paid service was not provided due to Eofferix fault;
• a technical failure made the paid service unusable and the Provider could not restore access or offer proportional extension;
• a refund is required on other legal grounds.

3. Refund calculation

The User may cancel the service. The Provider calculates the amount for the part not provided, considering services already provided, resources used and order-related expenses.

Services provided, resources used and expenses include, among other things:

• elapsed plan or subscription period;
• credits used as computing load units;
• server resources provided and used;
• assigned individual server or reserved resource;
• storage provided and used;
• completed processing, conversions, exports, profile runs and background tasks;
• payment system fees, bank commissions and other expenses.

If the provided part, resources used and confirmed expenses equal or exceed the payment amount, no refund is made. If a non-provided part remains, it is returned by the same payment method unless law or payment service rules require another method.

4. Individual servers

An individual server may require allocation, rental, configuration or infrastructure reservation.

After the server is assigned, such expenses are considered in the refund calculation. Refund is possible for the non-provided part after deducting services provided, resources used and expenses incurred.

5. Additional storage

Additional storage is considered provided from activation in the User account.

When cancelling additional storage, the cost of the used period and occupied or reserved resources is retained. The non-provided part of the period may be recalculated.

6. How to request a refund

To request a refund, write to support@eofferix.com from the email linked to your Eofferix account.

If access to that email is lost, state this in the request. The Provider may request additional data to confirm rights to the account, order or payment: order number, payment date and amount, account email, account data, payment notification details or other sufficient data.

Third-party requests are reviewed only after confirming their authority. Until rights to the account or payment are confirmed, the Provider may suspend review.

Do not send full bank card details, CVV/CVC, passwords, one-time codes or other secret data.

In the message, include:

• Eofferix account email;
• order number or payment date;
• payment amount;
• payment method;
• reason for the request;
• problem description if the refund relates to a technical failure.

7. Review period

The request is reviewed within up to 10 business days after receiving sufficient information to verify the payment and order.

If additional information is required, the Provider may request it by email. The review period starts after receiving the requested information.

8. Refund method

If approved, funds are returned by the same payment method unless law or payment service rules require another method.

Actual crediting time depends on the bank, payment system and payment service.

9. Alternatives

By agreement with the User, instead of a monetary refund the Provider may offer:

• plan extension;
• additional computing load limit;
• repeated processing;
• technical issue correction;
• transfer of payment to another Eofferix service.

The User may refuse the alternative if it is unsuitable.